Returns & Refunds Policy

Last updated: September 2026

At Zelio Market, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the conditions outlined below.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must be returned in its original condition, include all original accessories and packaging, and show no signs of damage caused by improper use.

Proof of purchase or the relevant order number may be required.

2. How to Request a Return

To request a return, please contact us at:

Email: info@zeliomarket.com
Phone: +44 1632 960 847

Please include your order number, the product you wish to return, and the reason for the return.

Once your request has been reviewed, we will provide you with the necessary return instructions and return address.

3. Return Shipping Costs

Unless the product is defective, damaged upon arrival, or incorrect due to an error on our part, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service when returning an item.

4. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery. If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@zeliomarket.com.

We will review the issue and provide an appropriate solution, which may include a replacement, repair or refund.

5. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank or payment provider.

6. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including personalized or custom-made products, products damaged through improper use, incomplete products, and certain sealed hygiene-related products once opened.

These exclusions do not affect any statutory consumer rights that cannot legally be excluded.

7. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us immediately at info@zeliomarket.com.

If the order has already been shipped, you may need to wait until delivery and follow the standard return procedure.

8. Exchanges

If you wish to exchange a product, please contact our customer support team. Exchanges are subject to product availability.

9. Consumer Rights

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

10. Contact Information

Company Name: ______________________________
Registered Address: ______________________________
Email: info@zeliomarket.com
Phone: +44 1632 960 847
Website: zeliomarket.com