Shipping Policy

Last updated: September 2026

At Zelio Market, we aim to process and deliver your order as quickly and safely as possible.

1. Express Shipping 24/48H

We offer Express Shipping with an estimated delivery time of 24–48 business hours from dispatch.

Delivery times may vary depending on the destination, courier operations, weekends, public holidays and circumstances outside our reasonable control.

2. Order Processing

Orders are processed as quickly as possible after payment confirmation.

Orders placed during weekends or public holidays may be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

3. Order Tracking

Where tracking is available, customers will receive a tracking number or tracking link to follow the progress of their shipment.

Tracking information may take several hours to become active after dispatch.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Zelio Market cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at info@zeliomarket.com.

5. Delivery Delays

Although most orders are expected to arrive within 24–48 business hours after dispatch, occasional delays may occur due to courier issues, high shipping volumes, adverse weather conditions, public holidays or other circumstances outside our control.

If your shipment is significantly delayed, please contact our customer support team and we will assist you.

6. Damaged or Lost Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide your order number and, where possible, photographs of the package and product.

If tracking indicates an issue or your package appears to have been lost in transit, please contact us so that we can investigate the shipment with the courier.

7. Shipping Costs

Any applicable shipping costs will be clearly displayed during checkout before payment is completed.

Promotional free shipping may be available for selected products, orders or periods.

8. Contact Information

For any questions regarding your order, delivery or tracking, please contact us:

Company Name: ______________________________
Registered Address: ______________________________
Email: info@zeliomarket.com
Phone: +44 1632 960 847
Website: zeliomarket.com